Return Policy (Online)
We are committed to our customer's satisfaction with our merchandise beyond the point of sale. Unfortunatley all sales are final with Alikay Natural Products, as we cannot reshelf products that have left our warehouse due to our inability to reshelf them ,since we cannot verify if they were tampered with.
Nyamani Chic and Diva Shop Merchandise may be returned by mail within 5 business days of receiving them based on USPS delivery confirmation status. All returns must be accompanied by the following:
- Original Invoice
- All Original Packaging
The return address is:
Black Onyx World, LLC
Attn: Black Onyx World Return Department
13850 Treeline Ave S.
Fort Myers, FL 33913
Refunds will be processed based on the original form of payment.
If a package is returned to our warehouse as undeliverable, you contacted by email or phone for solution and address verification. If we DO NOT receive a response in 7 days you will be issued a refund for the amount of the order less shipping. If you choose to have your package reshipped, there will be an additional reshipping fee.
The following items cannot be returned:
- Gift Cards
- Product Samples
- Individual products purchased as part of a set (the entire set must be returned)
- VIP Membership
While we are unable to process new orders via the return process, if you wish to replace the item, please place another order online.
For your protection and to ensure prompt delivery, we recommend that you send your return via USPS with delivery confirmation. We're sorry, return shipping fees are not refundable. In the case of damaged items, please refer to damaged items section below.
Please note: products purchased in a store, whether a Black Onyx World, LLC store or with one of our partners, must be returned to the store in which it was purchased, with receipt. Please refer to each individual store return policy for details.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the items in your shipment, please contact Black Onyx World Customer Service: (239) 243-0588 between the hours of 9:30 a.m. and 5:30 p.m, EST. Monday through Friday. Our customer service representatives will be happy to assist you.
If you received the wrong item on account of a packaging error on our part we are glad to correct our error. Please contact us within 5 business days of receiving them based on USPS delivery confirmation status. We will make arrangements to have you ship the incorrect product back to us with delivery confirmation. Once we confirm with USPS that the product is on its way back to us, we will ship your correct item and also refund you the postage you paid to send the item back to us.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has been shipped.
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BlackOnyx; Rochelle Graham-Campbell is not a professional cosmetologist and is not licensed. Any information, advice and product recommendations provided are based on personal experience and acquired expertise. Rochelle Graham-Campbell is not responsible for your actions caused by any information provided on site.
You are responsible for reading this policy page in its entirety before making purchases!